The health services at the ESI Dispensary (No.3) at Focal Point, Phase V, Ludhiana, are getting affected due to shortage of staff and lack of infrastructure.
As the dispensary located in the industrial area, a large number of labourers having the ESI cards visit this dispensary to get treatment.
Out of four posts of doctors, two posts of doctors are lying vacant at dispensary wherein an average 600 patients visit daily. It is noticed that a huge rush is witnessed on every Monday. As many as 800 patients visit on this day.
The dispensary lacks required infrastructure as seating arrangement is available for only few patients while mostly patients are seen standing in queues outside a doctor’s room.
A patient on condition of anonymity said, “I am holding an ESI card under which free treatment is provided. I came here at around 10 am. It is afternoon now, and I am still waiting for my turn. I have been asked to come after 2pm as a dispensary staff member announced that it is lunch time from 1 pm to 2 pm.”
“As specialist doctors are unavailable here, many patients are referred to the ESIC Model Hospital, Bharat Nagar Chowk. If we have to visit hospital, we take leave from factory and amount is deducted from our salary for day off. The government should upgrade this dispensary and specialist doctors should be available here”, said another patient.
President of the Karkhana Mazdoor Union, Lakhwinder said, “The labourers generally complain us that they have to stand in long queues to get examined at the dispensary. There is an acute shortage of doctors. It has been seen that only one doctor is generally available here. All doctors should be available till 5:30 pm and dispensary should be upgraded.There is no facility for proper drinking water. The government should also