Working Towards A Better Dispensary And Medical Sign Up Experience At From The Earth Dispensaries And Missouri Cannabis Clinic – lstribune

June 18, 2022

Hospitality is an art form which paints in the medium of relationships. From the Earth (FTE) and Missouri Cannabis Clinic (MCC) have dialed in various functions to give Missouri’s patients a positive experience which they hope makes them want to come back again and refer friends. FTE’s approach stems around five key features.

The Greeting: the greeting starts the moment the patient becomes within view of the dispensary. Both interior and exterior are clean, organized with intention, and professional in appearance. To imbue these welcoming vibes and the FTE spirit, they incorporate natural lighting, real plants, and natural moss walls to provide a calming energy the moment anyone enters the space.

The Focus: this is where they listen, with the goal of determining the patient’s needs. For patients the conversation needs to resemble a casual conversation in a social setting, while for budtenders it’s an informal interview. None of this works if the budtender isn’t 1) giving the patient their undivided attention, and 2) if they don’t have an expert knowledge of what their dispensary carries and what those products can be used for. They want the patient to become comfortable with the team and be open

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